Frequently Asked Question

Security is our top priority. CIOT employs end-to-end encryption, multi-factor authentication, and regular security updates to protect your data. Each device is equipped with advanced cybersecurity features to safeguard against potential threats, ensuring that only authorized users have access to your smart home system.

Yes! With CIOT’s mobile app, you can control your devices from anywhere in the world. Whether you’re adjusting your thermostat, checking security cameras, or turning on lights, CIOT’s remote access feature ensures you have full control at your fingertips, provided you have an internet connection.

CIOT devices are designed to work seamlessly with popular smart home platforms such as Google Home, Amazon Alexa, and Apple HomeKit. This allows you to integrate your CIOT devices with other smart products you may already own, creating a fully connected and cohesive smart home experience.

Our devices are designed for easy, plug-and-play installation. Most products can be set up without professional assistance. Simply follow the step-by-step instructions in our app or installation guide. However, for more complex setups or if you need additional help, our support team or certified installers are available to assist.

If you lose internet access, many CIOT devices will still function locally, allowing you to control them via Bluetooth or Wi-Fi Direct from your smartphone (within range). However, some features, like remote access and real-time notifications, may be temporarily unavailable until the internet connection is restored.

Absolutely! CIOT’s system offers flexible automation options, allowing you to set schedules, routines, and custom triggers. For example, you can program your lights to turn on at sunset, your thermostat to adjust when you leave for work, or even set up motion-triggered security alerts.

CIOT offers a range of plans to suit different needs. While basic functionality is available with the purchase of our devices, some advanced features, such as premium security monitoring, extended cloud storage for video footage, and personalized customer support, may require a monthly subscription. You can choose a plan that best fits your lifestyle and budget.

CIOT provides a comprehensive support system to assist you. We offer a help center with FAQs, video tutorials, and user guides. You can also reach out to our customer service team via phone, email, or live chat for direct assistance. For installation or troubleshooting issues, we also have certified technicians available upon request.

At CIOT, we are committed to protecting your privacy. All data collected by our devices is encrypted and stored securely. We do not sell or share your personal information with third parties without your consent. You have full control over your data and can manage or delete it at any time through your account settings.